Frequently Asked Questions

The most frequently asked questions about APP marketing.

Home FAQs

How many installs I have to order?

Everything depends on your application and competition. You have to take some factors into consideration such as the period of order, installs quantity and goals you want to achieve.

There are some suggestions which may help your app to grow steadily:

Keep daily package installs 300-500 to promote new apps from scratch and start ranking for keywords.
Daily maximum quantity for package installs we suggest is 5000-10000 per day; (If you order too many installs per day, it can be risky).
Daily maximum quantity for keyword installs we suggest is 3000 installs per day and you'd better set the order quantity based on your organic traffic situation.

Which country I can choose?

We can provide installs for almost any country you want. Currently about 85 countries for Android and 99 countries for iOS and we are still expanding.

When will the order start?

Your order will be executed soon after you submitted and started it. If there is a small delay in implementation – do not worry, your order is simply in the queue.

How to manage my campaign from my Dashboard?

You can manage all your campaigns/orders at https://asoworld.com/my/orders (login required) from your dashboard.

How to place an order?

You can simply refer to below videos for guide to place order:

(Google Play)

What is the average delivery time?

When you place order, we provide two types of delivery time. You can choose to delivery the order spreading installs within 24 hours or execute installs immediately (usually around 3-4 hours). 

After your order is completed on our platform, google play may need 3-5 days to update all data while apple market needs 2-3 days, then you can check data in your app developer console.

How long it will take to see the result?

Please wait for some time since your order is finished to see the desired result. Usually, it takes 3-4 days for ranks to update in Google Play or iOS store to show the installs (in some cases up to a week or more).

How long will the users keep my app?

We will keep your app for at least 1-2 days, but our statistics says that they normally keep it for 3-4 days on average.

How can I track your work?

After you have placed orders, you can manage and track your order status in <My Orders> section in your account dashboard.


1. Track the order install and amount progress clearly in <My Orders> section;

ASO Order Tracking


2. Track keyword rank trend by clicking the small icon (click "Campaign" button to find the icon);


ASO Performance Tracking

Can I get a refund?

If the user has added funds to their account balance then they may ask for the refund within 24 hours but they must be newly registered user and also they must not use their funds for purchasing any services such as creating campaigns.

Refund associated with campaigns/orders will be given to your account balance only but not be given on your invoice (original payment method).

We reserve the right to deduct money from your balance if a fraud was made and we suspect that you have incurred damage to our Service.

For more details of refund policy, please refer to following page: https://asoworld.com/blog/refund-policy-procedure

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