3. User Personal Information
ASO World collects, processes and stores personal information from the user that the user voluntarily submits via forms on the website or services or elsewhere operated by ASO World in electronic or any other form of communication. To register to use the websites or services from ASO World the user needs to submit certain personal information. This includes among other things names and email address.
4.Storage of Information
When a user makes use of websites or services operated by ASO World, ASO World automatically saves through usage of cookies the domain name and/or IP address of the computer used to contact ASO World as well as the date, length of visit at website or service operated by ASO World, pages accessed by the user and browser used.
Mobile Use of the Services:
Via smarphones, tablets or other mobile devices users can also access content and services from ASO World. ASO World then stores the device's identification number (i.e. ANDROID_ID, IMEI, MAC Adresses) that accesses the content or service in an anonymized form as well as the standard technical information (i.e. operating system version, device type, and so on) to enable the user to access the content or service.
If submitted, ASO World stores the email addresses of its users. Users either submit their email address voluntarily via contact form or by submitting it in the course of direct communication with ASO World.
Information via Communication:
ASO World saves the history of communication, when the user submits a ticket to ASO World customer support as well as the information submitted by the user in the course of the communication (i.e. email address). ASO World does this in order to answer the user inquiry as best as we can. We do not share this information with third parties.
Other voluntarily submitted Information:
Our main concern is to always try to improve our offers and services as well as to adapt them to its users as best as we can. In the course of that approval process the user can submit additional information to ASO World as part of the use of offers and services operated by ASO World or in the course of direct communication. Information stored are such as name, address, age, gender, interests and, if applicable, payment data. Payment data is only stored if the user processes a payment via ASO World. The user can also allow ASO World to record their usage behavior on partner websites.
5. Third Party Information Gathering
Usage data from Publishers (publisher-user):
Publishers who work with ASO World share information about behavior of the publisher-user's usage. ASO World needs the publisher-user's data in order for the the user to receive benefits for offers from the publisher. By doing so, the publisher assigns each user a personal ID ("User ID") connected with the usage data. The User ID can only be read out by the publisher. ASO World is not able to directly associate the usage data shared by the publisher via the User ID with the user. ASO World can only determine the identity of the publisher-user if the publisher-user itself initiates such a request.
6. Use of Personal Information
Optimization of the service:
ASO World collects, processes, and stores users' personal information, when seeing a legitimate business purpose for it. Expressed in a different way ASO World collects, processes, and stores user data to better understand users of their websites and services and therefore offer them better services. For instance ASO World can not only use the information stored for direct processing of the agreement concluded with the user (for example use of services, creation of invoices, use of customer support), but also use it to identify malfunctions and/or misuse of ASO World websites and services.
Prevention and combat of abuse:
Thus, ASO World logs and stores information on the use of ASO World websites and services such as activity on the publisher's website and service in regard to customers' advertisements or services, including the monitoring of behavior patterns and checking for manipulations. This can be useful and therefore is used to detect misuse or improper activity by the user or publisher-user. ASO World uses special software to detect the use of illicit scripts and identify the IP address as well as other data in regard to the behavior of users and publisher-users. If ASO World determines that a user or publisher-user violates its contractual obligations, for instance by using illicit scripts, ASO World explicitly reserves the right to bring the user's or publisher-user's data together with other data stored by ASO World on this person to prove the violation. We will then possibly take additional measures against the users or publisher-users concerned to restore normal operation.
Billing of services:
Insofar as it is required for billing, ASO World is entitled to share user data with the service provider responsible for payment processing. ASO World is also entitled to provide user data to third parties authorized to collect outstanding balances, insofar as this information is required or useful to collect the balance. When cooperating with third parties for these services, ASO World will obligate them to observe applicable data protection laws and guarantee sufficient data protection.
ASO World is entitled to anonymously use the information stored by and from the user or publisher-user to evaluate interests, user behavior and demography. ASO World is also entitled to anonymously analyze information stored about the user or publisher-user in an statistical and aggregate form. If and to the extent to which ASO World uses data to create user profiles, ASO World will never share the profiles with third parties without the consent of the person concerned and will immediately cease the use of the user profile if the user or publisher-user objects to it.
Based on the information submitted to ASO World as well as the actions within ASO World websites and services, ASO World may allow third parties to contact the user for advertising purposes. As long as the user does not object to the use of its user data for this purpose, advertising can be sent that matches his or her profile and interests. The information cannot be attributed to the user, unless the user voluntarily made this information on a website or service operated by ASO World.
The email addresses acquired through an offer form of ASO World or received directly from the user can be used by ASO World to send the user newsletters and information on ASO World offers. The user can withdraw this consent by objecting at any time via email at no charge. The user will have the opportunity in every information and newsletter sent by ASO World to unsubscribe or send a cancellation notice via mail.
If the user voluntarily shares personal information on request by ASO World , then ASO World will use this information with his or her consent so that the user receives personalized special offers.
7.Sharing of Personal Information
Personal and pseudonymized user data is used solely by ASO World. It is not shared with third parties. Information received by third parties about user behavior is received only without being able to attribute it to a specific person.
ASO World will use and when necessary share personal information in the course of fraud prevention and detection.
ASO World will transmit user's personal information to advertisers and resellers only when the user redeems a promotional offer of such a partner company participates in a survey and the information is required for processing or for participation in the survey.
ASO World will not provide third parties with email addresses or information from the communication with customer support or other information volunteered to ASO World.
8. Changing or Deleting Personal Information
The user and publisher-user can change or delete his personal information at any time. The user or publisher-user can as well contact ASO World,if they would like ASO World to change or stop using their information. ASO World will change or delete the user's or publisher-user's information as quickly as possible. However, ASO World points out that due to technical and organizational constraints, it is possible that some ongoing measures or those that have not yet begun may continue to be carried out after the request for deletion to ASO World has been made.
9. Disclosure of personal information
ASO World will disclose all of the information stored about the user or publisher-user immediately and unchanged on request by the user or publisher-user. The information will always be conveyed in electronic form via email. Exceptions might be made after consulting the ASO World support.
11. Support and Contact
When contacting us, we keep a record of that correspondence and collect your email adress and other information in that matter as stated above. This will only happen for archival purposes as well as for further correspondence and optimization of our website and services. Your email address will not be used, transferred or sold.
12.1 Payment Disputes &Chargebacks
You must not dispute PayPal directly, without contacting the support team first. You may use PayPal dispute at the end when you are not satisfied with the resolution given by support team but you must first contact support in any case and explain your problem or justify the need for the refund. Note: make sure you must wait for the response /resolution by the support team after you reach us.
If you dispute PayPal directly without contacting support first or waiting for a response/resolution from them then you may become ineligible for any refund from our end at all because in that case you have breached our policy by going against to it. Please note that If you contact support then your problem will be solved as soon as possible, but PayPal dispute will delay it up to 10 or more than 30 days. It's better to contact support and get resolution faster and smoother.
12.2 Special / Other Cases
There are some cases which are special i.e does not come under any of the above and need to be discussed exclusively, In such case, you can contact support and explain your problem, if we found your problem genuine then we may give you the refund or proper resolution.