If the user has added funds to their account balance then they may ask for the refund within 24 hours but they must be newly registered user and also they must not use their funds for purchasing any services such as creating campaigns.

Refund associated with campaigns/orders will be given to your account balance only but not be given on your invoice (original payment method).

We reserve the right to deduct money from your balance if a fraud was made and we suspect that you have incurred damage to our Service.

For more details of refund policy, please refer to following page: https://asoworld.com/blog/refund-policy-procedure