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What if I can’t add money?

Dec 9 2020

If you have any problems with adding money via credit card, it could be below reasons:

  • The browser (safari) may block the pop-up window, please try to use another browser (such as: chrome) to try again.
  • The 3rd party payment platform needs further 3D verification to keep both of us safe. Please check the verification message from your bank and confirm your payment.
  • If you do not receive a verification message, please contact your bank.
  • Some credit cards may not support 3D verification, you can pay with another card.
  • If it doesn't work out, you can also contact our online support and pay with PayPal.

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