This is the refund policy of ASO World, (hereinafter refer to "ASO World") which applies to all ASO World websites and services.
This refund policy of ASO World is intended for all users of the ASO World websites and services ("user"). The ASO World services are digital in nature and hence once the delivery of the service/campaign is complete then it is not reversible thus refund are only possible in special cases as discussed further.
2. Payment Refund
2.1 Refund on Invoices:
If the user has added funds in their account balance then they may ask for the refund within 24 hours but they must be newly registered user and also they must not use their funds for purchasing any services such as creating campaigns or placing orders. Note: Any user having more than one invoice will not be considered as a newly registered user and hence refund will not be given to them on invoices.
2.2 Refund on Campaigns/Orders:
Refund associated with campaigns/orders will be given to your account balance only but not be given on your invoice (original payment method). If the user creates the campaign or places the order using their account balance and do not want to continue with the same then they may terminate the campaign or cancel the order (if applicable and available) to get the refund, back to their account balance. The refund may be partial depending on the progress of the campaign/order already achieved. Please find some exceptions below:
No refund, if the situation comes under the "SERVICE DISCLAIMER" section of our ToS given at "https://www.asoworld.com/terms-of-service/
No refund, if the promoted app is not free to download or malware or does not exist in play store or app store.
No refund, if the campaign underperforms due to narrow targeting or limited reach such as low/standard traffic, small population/country, low bid/budget ...etc.
No refund, if the ranking of your app does not improve or fluctuates after running app install campaigns on our platform (we charge you for install, not ranking).
No refund, if the promoted app does not exist within the Top 250 search results for the targeted keyword in the targeted country.
No refund, if the user runs direct offers or promotes 3rd party apps and the associated campaign underperforms due to competition with campaign already running for the same app at higher bid.
No refund, if the ratings & reviews delivered by us are blocked/deleted by Google.
2.3 Refund on Guaranteed Keyword Ranking Orders:
We guarantee to maintain the target ranking of your keyword at least for 7 days for iOS and 14 days for Google Play. We charge for the days on target position. If the keyword hasn't reach to the target position for agreed days, we will refund the money of the rest days back to your account.
If your order is guaranteed for Top3, we will charge according to the actual ranking position that your keyword reaches. For example, if you have such order with keyword guaranteed Top3, when it reaches Top2 in the end, we will charge the money of Top2. The same for other situations.
Refund is not available when you request to stop the order due to your personal issues after the order starts.
If your app is removed from App Store or Google Play while your order is in progress, we will charge according to the actual number of days that your keyword reaches the target ranking.
3. Payment Disputes & Chargebacks
You must not dispute PayPal directly, without contacting the support team first. You may use PayPal dispute at the end when you are not satisfied with the resolution given by support team but you must first contact support in any case and explain your problem or justify the need for the refund. Note: make sure you must wait for the response /resolution by the support team after you reach us.
If you dispute PayPal directly without contacting support first or waiting for a response/resolution from them then you may become ineligible for any refund from our end at all because in that case you have breached our policy by going against to it. Please note that if you contact support then your problem will be solved as soon as possible, but PayPal dispute will delay it up to 10 or more than 30 days. It’s better to contact support and get resolution faster and smoother.
4. Special / Other Cases
There are some cases which are special i.e does not come under any of the above and need to be discussed exclusively. In such case, you can contact support and explain your problem. If we found your problem genuine then we may give you the refund or proper resolution.