Frequently Asked Questions about RuStore App Management & Policy

This FAQ explains how to install and update apps from RuStore, manage reviews, run security checks, find downloaded files, and troubleshoot common errors. Content is organized from simple how-tos to policy and security points so users and developers can quickly find practical steps and rules.

Installing and updating apps

Allow installation from external sources (step-by-step)

1. Open device Settings → Security → Advanced Settings.

2. Tap Install apps from unknown sources (or equivalent).

3. Find RuStore in the list and enable Allow from this source (toggle).

4. Open RuStore, select the app and tap Download → Install.

Note: Paid apps require logging into a RuStore account; without login only free apps can be installed.

Updating apps & why updates fail

To update:

Open RuStore → profile → Updates → select app → Update or Update All.

You do not need to be logged in to update.

Common update failure causes:

No Internet, insufficient storage, installation-from-unknown-sources disabled, or unsupported Android version.

Fixes: reconnect network, free internal storage, enable unknown-source installation for RuStore, or update Android OS. If an app was installed from a different store, remove it and reinstall from RuStore to avoid signature/version conflicts.

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Reviews, ratings and moderation

How to write, edit or delete a review

• Log in to RuStore. Open the installed app’s page → Write a Review → submit.

• To change or remove: profile → My Reviews → choose the review → Edit Review or Delete Review → Submit (edits are re-moderated).

Moderation rules and limits

Only authorized (logged-in) users may leave feedback; one review per user per app. Reviews that contain external links, ads for goods/services, irrelevant content, or obscene/discriminatory language will be rejected. If a valid review is unexpectedly unpublished, contact support.

Sorting and rating other reviews

Reviews default to newest-first. Users may sort reviews (e.g., Newest First) and mark other users’ feedback as helpful (like) or not helpful (dislike).

Security, scanning and removal of unsafe apps

Built-in scanning (Kaspersky)

RuStore scans apps using Kaspersky security systems and a manual moderation step before publication; users are prompted to run device scanning (Kaspersky Virus Scanner) after installing or updating RuStore.

Automatic nightly scans are available; a manual scan can be started from Profile → Account → Security → Scan.

If the scanner reports unsafe apps

1. Open the RuStore notification about scan results → View.

2. Open the list of flagged apps → Remove → confirm Allow to uninstall. Only remove apps if the scanner flags suspicious content.

Practical device safety tips

• Prefer official stores (rustore.ru) and licensed apps; avoid unknown links and unsolicited install requests (voice or message).

• Use strong, unique passwords, enable two-factor authentication where possible, keep OS and apps updated, and enable a device lock (PIN/biometric). If suspicious behavior appears (texts/calls sent automatically or apps opening on their own), stop network activity (airplane mode) and run a virus scan.

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Where downloaded apps and app data are stored

Typical Android storage layout

APKs and app files installed via RuStore reside under the device’s internal Android folder; app data is in Android/Data, and large game caches (OBB) are in Android/obb. Those folders are protected by Android scoped storage and typically do not show APK files directly.

Editor’s Comments

RuStore provides a conventional Android app-store experience with extra local moderation and Kaspersky-powered scanning — this reduces some risk from sideloading but does not remove the need for user vigilance.

Key operational points for both users and developers:

（1）Enabling “install from unknown sources” is a deliberate device-level change — explain it clearly in user onboarding;

（3）Review moderation rules are strict about links and ads, so encourage users to write focused, product-related feedback.

From a product and security perspective, expect RuStore to keep expanding developer tools (analytics, staged releases) and tighten scanning/compatibility checks as Android evolves (Android’s unknown-source model and scoped storage keep changing).

For developers planning to publish on RuStore, confirm APK signing, target SDK compatibility, and regional availability in the developer console before release.

For users, keep OS and security apps updated and prefer official RuStore downloads.