Frequently Asked Questions about RuStore App Management & Policy

This FAQ explains how to install and update apps from RuStore, manage reviews, perform security checks, locate downloaded files, and troubleshoot common issues. Content is organised from simple how-to guides to policy and security points, enabling users and developers to quickly find practical steps and guidelines.

Installing and Updating Apps

Allow Installation from External Sources (Step-by-Step)

1. Open device Settings → Security → Advanced Settings.

2. Tap Install apps from unknown sources (or equivalent).

3. Find RuStore in the list and enable Allow from this source (toggle).

4. Open RuStore, select the app, and tap Download → Install.

Note: Paid apps require signing in to a RuStore account; without signing in, only free apps can be installed.

Updating Apps & Why Updates Fail

To update:

Open RuStore → profile → Updates → select app → Update or Update All.

You do not need to be signed in to update.

Common reasons for update failures:

No Internet connection, insufficient storage, installation from unknown sources disabled, or unsupported Android version.

Solutions: reconnect to the network, free up internal storage, enable unknown-source installation for RuStore, or update the Android OS. If an app was installed from a different store, uninstall it and reinstall from RuStore to avoid signature/version conflicts.

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Reviews, Ratings, and Moderation

How to Write, Edit, or Delete a Review

• Sign in to RuStore. Open the installed app’s page → Write a Review → submit.

• To amend or remove: profile → My Reviews → select the review → Edit Review or Delete Review → Submit (edits are re-moderated).

Moderation Rules and Limits

Only authorised (signed-in) users may leave feedback; one review per user per app. Reviews containing external links, advertisements for goods/services, irrelevant content, or offensive/discriminatory language will be rejected. If a valid review is unexpectedly unpublished, contact support.

Sorting and Rating Other Reviews

Reviews are displayed newest-first by default. Users may sort reviews (e.g., Newest First) and mark other users’ feedback as helpful (like) or not helpful (dislike).

Security, Scanning, and Removal of Unsafe Apps

Built-in Scanning (Kaspersky)

RuStore scans apps using Kaspersky security systems and a manual moderation step before publication; users are prompted to run device scanning (Kaspersky Virus Scanner) after installing or updating RuStore.

Automatic nightly scans are available; a manual scan can be initiated from Profile → Account → Security → Scan.

If the Scanner Reports Unsafe Apps

1. Open the RuStore notification about scan results → View.

2. Open the list of flagged apps → Remove → confirm Allow to uninstall. Only remove apps if the scanner flags suspicious content.

Practical Device Safety Tips

• Prefer official stores (rustore.ru) and licensed apps; avoid unknown links and unsolicited installation requests (via voice or message).

• Use strong, unique passwords, enable two-factor authentication where possible, keep the OS and apps updated, and enable a device lock (PIN/biometric). If suspicious behaviour occurs (e.g., texts/calls sent automatically or apps opening on their own), stop network activity (aeroplane mode) and run a virus scan.

Where Downloaded Apps and App Data Are Stored

Typical Android Storage Layout

APKs and app files installed via RuStore are stored in the device’s internal Android folder; app data is in Android/Data, and large game caches (OBB) are in Android/obb. These folders are protected by Android’s scoped storage and typically do not display APK files directly.

Editor’s Comments

RuStore provides a conventional Android app store experience with additional local moderation and Kaspersky-powered scanning — this reduces some risks associated with sideloading but does not eliminate the need for user vigilance.

Key operational points for both users and developers:

(1) Enabling “install from unknown sources” is a deliberate device-level change — ensure it is clearly explained during user onboarding;

(2) App signature and version consistency are critical — developers should publish signed updates to avoid version conflicts;

(3) Review moderation rules are strict regarding links and advertisements, so encourage users to provide focused, product-related feedback.

From a product and security perspective, expect RuStore to continue expanding developer tools (analytics, staged releases) and tightening scanning/compatibility checks as Android evolves (Android’s unknown-source model and scoped storage are subject to ongoing changes).

For developers planning to publish on RuStore, verify APK signing, target SDK compatibility, and regional availability in the developer console before release.

For users, keep the OS and security apps updated and prefer official RuStore downloads.